The Innovation Arena 2025 was designed to bring that mindset to life �a platform where internal teams across NTQ could pitch, prototype, and present forward-thinking ideas wit?h real-worl??d potential. It wasn’t just about creativity �it was about turning ideas into scalable solutions that move the company forward.

And leading this year’s competition was Team 7 �IT & TCO, whose practical?? and well-executed idea didn’t just impress the judges, but earned recognition from peers across the company for its relevance, efficiency, and future scalability.

Team 7 set out to address a challenge that IT departments across the industry constantly face �the overwhelming volume of repetitive IT support requests. Each day, support teams deal with dozens of identical queries: access issues, VPN setups, resource requests, password resets. While individually minor, these tasks collectively consume a significant portion o??f the IT team’s time and bandwidth.

But th??e real cost? goes deeper than just internal workloads.

For employees, this process often results in delays, confusing steps, and long wait times for help �a friction point that interrupts focus, delays project timelines, and hinders o?vera?ll productivity across departments.

But instead of viewing this as a limitation, Team 7 saw an opportunity to rein??vent the entire support experience �for both employees and IT professionals �using AI.

Their AI-powered IT HelpDesk Assistant isn’t just a technical upgrade. It’s a shift in how support is delivered an?d experienced: faster, smarter, and more intuitive. By integrating automation, live chat, and a centralized knowledge base, the system empowers employees to get the help they need in real time �without waiting in queues or jumping through multiple touchpoints.

This AI-d?riven solution delivers real impact on multiple levels:

• For employees: faster access to support, less time loss, and smoother workdays.
• For IT teams: reduced manual workload and more time for strategic initiatives.
• For the company: improved operational efficiency, security, and a better employee experience overall.

It doesn’t stop at a mere solution â€?it’s a scalable framework for smarter internal operations.

During the live demo, Team 7 showcased a fully functional prototype of their AI HelpDesk Assistant. Users could submit a request directly through Google Chat, which would instantly trigger ticket creation, retrieve helpful information, and guide the user through ne??xt steps �all within seconds.

The interface was fast, smooth, and impressively human-like. What stood out most wasn’t just the technology â€?but how seamlessly it fits into users’ daily workflows. No switching platforms. No forms. Just instant support, where and when it’s needed.

This project reflects exactly how innovation works at NTQ �where we don’t just ?solve problems, we continually challenge ourselves to build better systems, better tools, and better experiences.

And Team 7’s win is just th?e first spotlight in t??his year’s Innovation Arena series.

Stay tuned for ?m??ore bold, real-world ideas from the brilliant teams across NTQ �where innovation doesn’t just happen. It’s how we work.

The post NTQ Innovation Arena #1 �Enhancing I??T Helpdesk Effic??iency with AI-Powered Solutions appeared first on Home.

SalesKMS is a specialized AI-powered chatbot designed for NTQ’s Sales and Customer Consulting teams, enabling quick, convenient, and accurate access to information about NTQ. With a comprehensive and continuously updated knowledge base, SalesKMS serves as a smart assistant that equips sales warriors with the insights they need to confidently win over clients.

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This critical milestone opens a bright opportunity for private domestic and FDI enterprises to further enhance their business in Vietnam, contributing to leveraging the national economy’s attractiveness and deep ?integration into the global supply chain. Resolution 68 lays the foundation for Vietnam to become a leading innovation hub in the region with a focus on innovation, technology, and digital transformation.

The resolution fosters a dynamic and competitive private sector, encouraging collaboration between domestic and foreign enterprises, facilitating technology transfer, and capacity building. This collaborative environment not only enhances the competitiveness of individual companies but also strengthens Vietnam’s position in the global market.

Overview of Resolution 68

After more than 40 years of implementing economic reforms, the private sector has steadily grown and become a crucial driver in Vietnam’s modern economy. However, there are still many barriers that hinder or complicate the development of the private sector. As a result, Resolution 68 is expected to provide a new stepping stone for the private sector to break through and be given more opportunities to play a more significant role in the national economic development strategy.

The resolution emphasizes the goal of making the private sector “the most important driving force in the economy, a pioneering force to promote growth, create jobs, increase labor productivity, national competitiveness, industrialization, and modernization.” Accordingly, the resolution outlines specific visions, including:

• By 2030, the average growth rate of the private sector is expected to reach around 10-12% per year, higher than the overall economic growth rate, with labor productivity increasing by about 8.5-9.5% per year. Among these, more than 20 large enterprises will join the global supply chain.
• By 2045, the private sector is expected to contribute over 60% of GDP, actively participate in the global supply chain, and have high competitiveness in the international market.

A new dawn for digital innovation sectors

The focus of Resolution 68 includes promoting the private sector’s involvement in innovation, digital transformation, and the development of science and technology. This demonstrates Vietnam’s strong determination to shape its economic development towards modernization, enhancing its position and role in the global innovation process. With the vision of becoming one of the top 5 countries in terms of technological capacity and innovation, the resolution outlines specific policies for this sector, including:

• Establishing a regulatory sandbox framework for new technologies, creating a favorable environment for private enterprises to engage in research and the application of artificial intelligence, blockchain, big data, e-commerce, fintech, smart healthcare, and more.
  
• Providing easier access to resources for research and development in digital transformation and green growth sectors. Additionally, startups or venture capital funds supporting innovation and technology development will benefit from special tax exemptions and reductions.
  
• Strengthening connections between private enterprises, private enterprises with state-owned enterprises, and FDI companies through strategies to build business linkages within industry clusters and value chains, supporting technology transfer.
  
• Prioritizing resources to support the development of innovation centers for incubation, research, testing, development, and technology transfer, assisting businesses involved in innovation and startups.

A promising digital hub for global enterprises

• Access to High-Quality Talent: Vietnam boasts a young, dynamic, and highly skilled workforce, particularly in science, technology, engineering, and mathematics (STEM). Over 70% of the population is under 35 years old, with a growing number of university graduates, making Vietnam an attractive destination for talent in the tech industry.
  
• Comprehensive Digital Infrastructure: Vietnam is making significant investments in its digital infrastructure, including 5G networks, data centers, and national digital platforms, as well as the development of high-tech parks. These investments provide a solid foundation for technological growth and innovation.
  
• Sustainable Digital Economy: Resolution 68 highlights the importance of a sustainable digital economy, combining economic growth with environmental protection. The government is committed to green transformation and sustainable development, ensuring that technological growth aligns with environmental goals.
  
• Global Understanding: Vietnam currently has over 1,500 digital technology companies with revenues from international markets, accounting for approximately 80% of the total revenue of Vietnamese tech companies. This reflects the ability of Vietnamese tech enterprises to leverage both diverse international experience and effectively utilize national resources.

NTQ’s response to Resolution 68

To implement Resolution 68, NTQ will work alongside Vietnamese technology companies to maximize its role and make significant contributions to the national digital economy development process in various aspects, including:

• Leveraging Resource Competencies: NTQ will continue to focus on internal training activities while collaborating with universities and research institutes in talent incubation programs. We will also support startup projects and ideas led by students in the field of innovation.
• Proactive Global Collaboration: Resolution 68 emphasizes Vietnam’s integration into global value chains, and NTQ is committed to fulfilling this mission by expanding international partnerships. We aim to maximize the effectiveness of our “Global Collaboration” strategy to create long-term, practical, and effective technology collaboration bridges for international businesses.
• Maximizing New Technology for Practical Innovation: NTQ is committed to leveraging new technologies to drive practical innovations, such as applying the NxUniverse ecosystem to enhance productivity, automate processes through AI applications, and develop industry-specif??ic product models and technology solutions

We believe that with our strong commitment to leveraging resource competencies, driving global collaboration, and maximizing new technologies, NTQ will play a key role in advancing the national digital economy, thereby helping to realize the goals and strategies outlined by Res??olution 68 from the government.

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Recognizing the immense social value of this archive, NTQ has joined hands with record-holder Nguyễn Phi Dũng to bring the collection into the digital age. This collaboration reflects more than innovation �it represents a commitment to community, education, and cultural continuity, ensuring that Vietnam’s press legacy is not only preserved but also brought closer to future?? generations.

A National Archive in Print: The Unprecedented Collection

At the heart of this endeavor is Mr. Nguyễn Phi Dũng, a dedicated Vietnamese record-holder who has spent nearly a decade building what is now recognized as the l?argest private newspaper archive in the country. His extraordinary collection spans more than 23 tonnes of articles, covering periods from the 19th century to the present day—a feat unparalleled in scale and historical depth (Nhân Dân, 2024).

The archive contains rare and invaluable editions, including newspapers printed during the resistance wars, the early days of national independence, and critical moments of political and economic transformation. These are not just pieces of paper, they are tangible imprints of Vietnam’s collective memory. From bold headlines announcing national reunification to quiet stories chronicling shifts in daily life, each edition offers a wind??ow into the hopes, struggles, and spirit of the times.

More Than Information: A Cultural Legacy for Future Generations

In an interview, record holder Mr. DĹ©ng shared “I’ve always believed that each newspaper is a witness to history, capturing the events and social context of its time with authenticity. That’s why I want to preserve them in the best possible way, so that future generations can access this valuable source of knowledge in its most complete form.â€?/span>

To him, newspapers are more than just carriers of information. They are cultural witnesses �echoes of a time, a place, and a people. Through them, we hear the voice of a nation in struggle and triumph. They tell the story not just of politics and events, but of aspirations, fears, and hopes of entire generations. By preserving and sharing these materials, we keep the past alive and prov??ide future generations a deeper understanding of their roots and the values that have shaped Vietnam through turbulent and triumphant times.

A Dream in the Making: Digitizing the Archive for All

Yet even such? a vast and meaningful collectio??n is vulnerable �to time, to decay, to the limitations of physical access. That’s why Mr. Dũng has set out to realize another dream: digitizing the entire archive. His motivation stems from a desire to make this national memory more accessible, especially for young people, researchers, and all those who may never touch a century-old newspaper but can discover its story with a few clicks.

Digitization is more than convenience. It is protection against loss, a way to preserve delicate materials, and a means to expand acces??s to historical content far beyond a physical location. Once digitized, these materials can be indexed, searched, studied, and shared �sparking conversations, academic insights, and cultural appreciation on a much wider scale.

This mission goes beyond individual interest �it reflects a broader sense of social responsibility: making cultural knowledge available to the community, enriching education, and ensuring that the wisdom of the p?ast continues to inform and inspire future generations.

The Partnership with NTQ: A Digital Path Forward

Turning vision into reali?ty takes more than determination—it requires the right technology, precision, and scale. That’s where NTQ stepped in. Recognizing the cultural and social significance of the project, Mr. Dũng partnered with NTQ to begin digitizing the collection. 

After multiple on-site visits, the team concluded that this was an unprecedented undertaking in Vietnam. The digitization process ha??d to meet three critical criteria: faithfully preserving the original newspaper dimensions during scan??ning, converting all content into searchable text, and ensuring secure, long-term digital storage (Nhân Dân, 2024). 

What made this project particularly challenging was the fragile condition of many old newspapers. Unlike many previous digitization projects that dealt with more stable documents, this initiative demanded a highly delicate and non-invasive solution. Merely ?digitizing was not enough �preserving the integrity of each page was essential.

To meet these? goals, NTQ developed a custom software solution powered by AI. The system enhances and restores degraded pages through automatic color correction, noise reduction, and repair of torn or stained areas, preserving the original look and feel of each newspaper. The custom-built AI software intelligently detects page edges, crops unnecessary margins, and straightens images to ensure optimal readability.

More than just image ??enhancement, the system excels at Optical Character Recognition (OCR), accurately transcribing even faded or stylized fonts into searchable text. Auto-generated metadata—including headlines, topics, dates, and locations—makes navigating the archive intuitive and efficient. Users can instantly search keywords and jump directly to relevant pages, opening new doors for researchers, educa??tors, and history enthusiasts.

Recognizing the sensitive nature of some historical content, the platform includes safeguards that automatically fla?g potentially sensitive or politic??ally delicate materials for human review prior to public access. Accessibility is further enhanced with user-friendly interfaces and text-to-speech features, making this cultural treasure accessible to diverse audiences, including those with visual impairments.

To da??te, the team has successfully digitized a large number of newspapers—meticulously processed, indexed, and secured for long-t?erm digital preservation.

Technology with Heart: A Legacy Preserved, A Future Inspired

What truly sets this project apart is the heartfelt dedication behind it. Mr. Nguyễn Phi Dũng’s painstaking care in preserving every newspaper, ?combined with NTQ’s commitment to meaningful technology, elevates this initiative beyond mere digitization—it becomes a living tribute to Vietnam’s resilience, identity, and?? collective memory.

This endeavor embodies the belief that technology is most powerful whe??n it serves humanity—preserving cultural heritage, enriching education, and making knowledge inclusive and enduring. Through this partnership, NTQ is not just creating a digital archive, it is building a bridge that connects generations past and future.

By unlocking access to Vietnam’s press history, this project inspires curiosity, fosters understanding, and fuels creative expression—from academic research to film, theater, and digital arts. It ensures that the stories, struggles, and triumphs embedded in these newspapers continue to r??esonate, inform, and inspire for years to come.

Through this partners??hip, NTQ helps build a cultural bridge that connects past and present, making knowledge more inclusive, accessible, and enduring.

Reference:

Báo Nhân Dân (2024). Chuyện chưa k�v�kho báo đ�s�nhất Việt Nam. Nhân Dân Special Report. Retrieved from: //special.nhandan.vn/???kho-suu-tam-bao-chi-ky-luc-Vietnam/index.html

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However, operating GDCs often associated with challenges such as time zone differences, cultural barriers, and knowledge transfer issues. This is where emerging technologies like AI, with its strong automation capabilities, are expected to play a pivotal role. AI-driven solutions are poised to address these challenges, leading to the rise of the Next-Gen GDC™, enabling businesses to streamline operations and enhance digital transformation ??efforts more effe?ctively.

In addition to adopting new technologies, modern GDC models also require improving human resources and fostering a mindset of flexibility and responsiveness. These elements are crucial for shaping the GDCs of the future. Let’s explore the factors that will drive the evolution of GDC models and how NTQ leverages the power of technology and resources through its exclusive Next-Gen GDC™ model.

Pros & Cons

GDC offers significant cost efficiency, enabling businesses to reduce operational costs by leveraging resources from countries with lower labor costs. It also provides access to a wide pool of high-quality talent, allowing companies to quickly scale their teams with specialized skills. The scalability and flexibility of GDCs allow companies to adapt to changing project needs, whether by increasing team size for large projects or scaling down afterward. Additionally, GDCs serve as a foundation for international presence, helping companies expand into global markets whil??e gaining local insights and ?building strategic partnerships. 

Despite the advantages, GDCs face challenges such as communication barriers due to cultural differences and time zone gaps, which can lead to misunderstandings and slower decision-making. There are also quality control issues, as managing work remotely can create discrepancies in output, requiring robust oversight. Security risks are another concern, especially when sharing sensitive data with global teams, which necessitates strong security measures. Furthermore, knowledge transfer challenges? arise when there is high personnel turnover, making it difficult to retain and transf?er critical knowledge across teams. 

As we navigate these challenges, it’s clear that the traditional GDC model must evolve to stay competitive. The integration of advanced technologies, such as AI, automation, and enhanced communication tools, is not just?? a trend, but a necessity for businesses seeking to optimize operations and enhance collabor?ation across borders.

The Shape of Future GDC 

The future of the Next-Gen GDC™ model will be driven by advanced technologies and an increasing need for scalability and adaptability. Quality remains a core factor that plays a significant role in ensuring stable project implementation and operation.

Additionally, future GDC models are expected to minimize the common challen??ges typically encountered. Technologies with high automation capabilities, such as AI, will enhance the efficiency of knowledge storage and tra?nsfer, ensuring smooth data and information flow between GDC businesses throughout the collaboration process.

Moreover, th??e GDC model will need significa?nt improvements in capabilities, quality, and service mindset. Building a workforce with a balanced set of technical skills, adaptability, and an understanding of diverse markets is essential, especially in the context of technology being a highly globalized field. This requires teams to have excellent communication skills, the ability to convey information effectively, and to demonstrate high levels of expertise.

Sustaining GDC operations over time is also?? a critical consideration for many businesses. The future GDC model will need to be flexible and responsive to market fluctuations (e.??g., changes in workforce structure or shifts in client strategy). This adaptability will allow businesses to meet project deadlines while balancing investment costs with efficiency.

At the same time, ensuring compliance with security standards is crucial to protecting sensitive data and maintaining trust in the partnership. By integrating these elements, the GDC model will not only meet current market demands b??ut also lay a solid foundation for long-term success and collaboration in the future.

NTQ’s Approach to Next-Gen GDC

NTQ understands the current challenges businesses face in today’s dynamic tech landscape. As companies are pressured to adapt quickly and deliver high-quality results, NTQ is enhancing its capabilities, processes, and service approach to build a comprehensive Next-Gen Global Development Center (GDC) model. This model is? designed to? provide flexibility, speed, and scalability, ensuring businesses stay competitive and efficient through: 

Streamline Know-how Transfer: By integrating AI-powered ecosystems such as NxKMS, NTQ ensures efficient and secure data and knowledge transfer between various locations. This allows NTQ to partner with clients in establishing GDCs with accelerated timelines and optimized processes. During operation, tools like NxNote and NxTrans are ?applied to automate specific tasks, ensuring capability and quality at every step.

Productivity & Quality Assurance: The Next-gen GDC model focuses on maintaining high productivity and top-notch quality by adhering to global standards and best practices. By standardizing processes and complying with industry certifications such as CMMI3, ISO 27001, and ISO 9001, NTQ ensures consistent output and efficient project execution, ultimately ensuring client satisfaction.In addition to standardizing project processes, NTQ ensures that collaboration processes are transparent and timely. Clients are involved throughout the entire process, directly validating and testing continuously to ensure that implementation stages achieve optimal results. Tools like NxDev and NxTrans are used to improve pro?gramming efficiency and enhance coordina?tion performance, further boosting overall capability.

Enhancing Communication Efficiency: Effective communication is key to success in global models. NTQ assigns team members with fluency in local languages and combines this with deep insights to ensure clear collaboration with clients, fostering mutual understanding ??and strengthening client relationships.

“One Team” Spirit: A crucial element of the Next-gen GDC model is the “One Team” spirit. By focusing on delivering exceptional service experiences, optimizing operations, and creating new business opportunities, NTQ builds a strategy for the Next-gen GDC that is centered on understan?ding, sharing a common vision, and turning collaboration into long-lasting and beneficial value for customers.

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The introduction of the Internet & mobile connection in the 1990s was one of the critical factors contributing to the emergence of the ICT Industry in Vietnam. From a difficult beginning with nearly zero contribution & resources, ICT has been considered as one of the fastest-growing sectors, contributing a significant role in the modern economic landscape in Vietnam after more than 2 decades. With new technologies and government responses, the ICT sector has reshaped almost every aspect of daily life & industries, contributing to leveraging Vietnam’s position in the global economic landscape. 

As a Vietnamese IT Company, NTQ is proud to be a part of this journey, which is even more special on the occasion of commemorating the 50th anniversary of Reunification. The Vietnamese people’s spirit of unity, collective effort, and relentless creativity over the past five decades has helped Vietnam overcome numerous adversities, rise strong, and become a dynamic and sustainable economy.

On this special occasion, let’s take a moment to reflect on Vietnam ICT Industry development, and a special gratitude to all Vietnamese enterprises, ?individuals & tech-driven community for driving this inspiring journey! 

A Growth in Contribution

In the early years of integration, the Information and Communication Technology (ICT) sector was considered a relatively small industry (secondary) in Vietnam, falling behind other sectors like oil and gas, agriculture, commerce, and construction. Limited resources and infrastructure meant that by the late 1990s and early 2000s, the sector’s contribution to the national economy was still quite small, playing a minimal role in the overall economic structure.

H??owever, with significant ??investments in infrastructure, a focus on fostering innovation, and the overall growth of the national economy, Vietnam’s technology sector has risen and made tremendous strides, becoming a key force in today’s era. From a modest contribution, the ICT sector has consistently accounted for 12-14% of the GDP in recent years, becoming a vital driver of the economy. Looking ahead, the government aims to position the digital economy as a core sector, with plans to boost infrastructure investment and technological development, targeting a GDP contribution of 30% by 2030.

Expansion of Talent Hub

In the early years of development, technological resources were limited, and the number of students pursuing IT-related fields was not widespread. At that time, the total number of professionals in the sector was modest, and the number of techno?logy companies was only in the three-digit range.

After 20 years, Vietnam’s IT sector has seen a significant surge in resources and the number of companies participating in the market, with impressive statistics. Over 1.5 million professionals and more than 73,000 technology companies. These numbers reflect how the scale of Vietnam’s technology market has expanded multiple times over just two decades of growth. Not only in terms of quantity but also in quality, the talent in Vietnam’s IT sector has been recognized in numerous prestigious rankings and statistics.

As Vietnam? actively implements development cooperation programs and nurtures technology talent, particularly in high-tech fields like semiconductors and AI, the country’s IT workforce is expected to continue growing, not only in terms of numbers but also in diversity and specialization.

From a limited presence, where the sector could only handle basic outsourcing ta??sks, Vietnam’s technology industry quickly integrated with the global market, becoming an indispensable link i??n the global value chain.

By 2024, the number of companies generating revenue from international markets has surpassed 1,500, with a total revenue of over 170 billion USD in 2023 alone. The presence of Vietnamese businesses has expanded beyond partnerships with countries like Korea and Japan to include demanding markets in Europe, the US, and Australia. Vietnamese companies are now more proactive in seeking opportunities ?for expansion, building international networks, and establishing branches in local markets.

The strong rise of Vietnam’s technology sector on the global stage is clear evidence that Vietnamese solutions, ideas, and intelligence have delivered substantial value, playing a key role in the global supply chain. Vietnamese businesses have been active in showcasing high-quality “Made in Vietnamâ€?products and services, becoming strategic partners to leading global corporations and organizations over the years.

And A Deep Gratitude! 

The post 2 Decades of Ever-Growing – A Miracle Journey of Vietnam ICT Industry appeared first on Home.

From navigating mindset skills, language courses,?? and book sharing to certificate training, our priority is to build learning programs that cover the needs of every employee across departments, rather than a single focus on technical skills improvement. In this process, our employees are not just the listeners. They are encouraged to share what they learn, and the knowledge they excel the most with other colleagues to stay growing together.

A community of active learners

In a fast-paced world with endless movement of new emergi??ng trends, life-long learning is a crucial part of every individual’s growth. Learning knowledge helps people nurture open mindsets, make decisions better, and strengthen readiness to overcome difficult challenges at work & life. 

That’s the foundational belief behind our action to nurture a community where everyone is encouraged to be a better version of themselves. Over the past years, NTQ has maintained a consistent frequency of internal training activities for all members across the globe. 10,000 hours of training, 3500 participants are the average figures that demonstrate NTQ as a vibrant comm??unity of active learners.

Where learners can become sharers

We believe that every member has the potential to grow and? share knowledge, creating a dynamic and collaborative learning environment. An NTQ-er might start as a learner today, but with the right support and opportunities, they could very well become an internal lecturer tomorrow. 

In 2024 alone, more than 100 NTQ-ers volunteered to share their valuable insights and expertise with their colleagues, fostering a culture of knowledge sharing and continuous improvement. This initiative not only empowers individuals to take ownership of their learning journey but also strengthens the bo??nds within our organization, making NTQ? a truly connected and innovative community.

Diversity in learning 

Learning at NTQ is not only about expanding accessibility but also about offering diverse content tailored to our learners’ needs. Beyond mastering core competencies, every NTQ-er is encouraged to acquire additional skills to maximize workplace efficiency. This approach ensures that our team members are not only prepared for their current roles but also equipped to seize future growth opportunities.

To embrace diversity, we provide learning opportunities for all employee levels, catering to individual needs. For freshers, we offer the NTQ Fresh Program, designed for final-year students or recent graduates embarking on careers in the IT industry. This program is tailored to various positions such as BrSE, Developer, Business Analyst, and Business Development. By participating in these specialized programs, freshers gain access to a wealth of learning experi?ences through real-w?orld projects with global clients, along with foundational training from experienced professionals.

For executives at all levels, from junior to senior, NTQ focuses on enhancing skills to thrive in diverse environments, including language proficiency, collaboration, and fostering a global mindset. For technical roles, NTQ offers training courses that provide essential certifications from leading providers such as Microsoft, AWS, and Outsystems. As part of our investment in human resources, we have also developed an exclusive online hub featuring more than 300 high-quality courses from top global platforms l??ike Udemy, supporting the lifel??ong learning needs of our team.

In addition to supporting our executive?? team, we place a strong emphasis on leadership and management development. Through a series of coaching and training programs annually, we aim to nurture the next generation of leaders and managers who are equipped with the skills to inspire others, drive innovation, and effectively navigate complex challenges.

Cooperation for future talents, contribution to tech community 

As a part of our commitment towards leveraging Vietnam tech talents, we have been coordinating with national universities & colleagues to provide numerous training & workshop sessions that equip students necessary knowledge, skills & experiences to prepare for future IT careers. This includes numerous initiatives tailored to the seniority of students, including: 

• First-year students: Sponsor studentsâ€?extracurricular activities and orientation day. 
• Second-year students: Offering company tours, mentoring, and specialized workshops in IT and related fields, providing students with hands-on insights.
• Third-year students: Offering guidance on resume writing, interview techniques, and career readiness. Additionally, NTQ provides free CV revisions to support job applications.
• Final-year students: The specialized fresher program provides 100% support for technical training, enhancing skills like TOJ, and offering career development opportunities through exposure to real work environments.

NTQ’s strategy for developing future talent focuses on actively supporting student initiatives and fostering the growth of young professionals in the field of IT. The company sponsors cultural events such as Korea Day and Japanese Language Night, and supports IT startup competitions like Tech Spark and Hackon AI. Addition?ally, NTQ backs national and international technology competitions, including the Vietnam National Olympiad in Informatics and the Robocon competition. The company also plays an active role in shaping the academic landscape by contributing to IT-related contests as exam setters and judges, as well as mentoring students through scientific research conferences. NTQ further enhances its partnership with educational institutions by offering professional development opportunities, such as providing 100% funding for short-term Cloud training courses?.

Over the past years, our experts hosted several workshops for students, notably including Monolithic & MicroService sharing by Mr. Le The Dai Duong at VNU University of E??ngineering and Technology, “How to learn faster than others�workshop at Hanoi University of Ind??ustry, and career mentoring session for Korean language students at University o??f Language and International Studies (ULIS)  

Aside from nurturing future talents, improving educational quality for lecturers is one of the critical focuses. Last month, NTQ participated in a knowledge-sharing session with lecturers from the Hanoi University of Science and Technology, offering insights on advanced technologies and sharing practical experiences from global projects to help bridge the gap between academia and industry, and guide students towa??rd promising ??career paths.

Cultivate reading culture

Apart from learning & sharing, re?ading is another healthy habit to nurture individuals�capabilities. To encourage this, we’ve established a special library that goes beyond just a collection of books; it’s a resource hub designed to ignite reading habits and inspire knowledge-seeking behaviors among all team members. Our library is stocked with up-to-date, high-quality books on a wide range of insightful topics, including industry trends, soft skills development, leadershi??p, innovation, and business strategies.

By providing access to these resources, we empower our employees to enhance their capabilities and deepen their understanding of both their specific fields and broader business contexts. This initiative catalyzes personal development, enabling NTQ-ers to improve their skill sets, boost their productivity, and foster continuous learning. Ultimately, this library is not just about reading, it’s about equipping every member with the knowledge they need to thrive in their current roles and to excel in their future career paths. We believe that by cultivating a strong reading culture, we are setting the stage for long-term success and creating a more knowledgeable, adaptable workforce prepared for the challenges of tomorrow.

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Aside from building a secure infrastructure, it’s crucial to think of preventative measures to optimize system management strategy. In-depth preventative measures. A preventative system strategy ensures the integrity of critical business functions, helping businesses stay ahead of threats, optimize resource allocation, and significantly reduce potential costs associated with downtime and recovery. It’s not just about preventing breaches, it’s about fostering resilience that strengthens your business’s position in the marketplace

In this article, we’ll explore why preventative measures are important & the optimal strategy for driving them to improve businesses’ system operation & monitoring efficiency through analysis of Brian Hoang, Head of NTQ Cloud 

The Complexity of Current Cyberspace Landscape 

With most global business systems involved with cyberspace, managing systems in today’s landscape is no longer just about observati??on, but also about staying resilient amidst the complexity of the digital landscape. Research firms & global enterprises have reported a dramatic increase in cybersecurity concerns and the potential lasting impacts that might interrupt busin??ess operations. 

In its 2025 Global Cybersecurity Outlook, the World Economic Forum highlights the growing complexity of cyberspace and its significant impact on global business resilience. The report indicates that the rising tide of cyber risks is a pressing concern for leaders worldwide, as businesses face increasingly sophisticated threats that could undermine operational stability. A staggering 72% of surveyed respondents reported an increase i?n cyber risks, underscoring the urgency for organizations to address these evolving challenges in the digital landscape.

Among the most alarming threats identified for 2025, identity theft emerges as the top concern, cited by 37% of respondents, followed by cyber extortion and compromised personal data, each of which accounts for 20% of the responses. Additionally, 24% of respondents highlighted the loss of access to utilities as a critical risk, reflecting the vulnerability of essential services in the face of cyberattacks. These statistics emphasize the need for comprehen??sive cybersecurity strategies to safeguard both personal and organizational assets in a rapidly evolving threat environment.

In addition to the increasing frequency of cyber threats, the financial and operational impact of data breaches is becoming more severe. In a publication from Harvard Business Review, audit fees for companies that experience data breaches are approximately 13.5% higher than those for firms without such incidents, highlighting the direct financial burden on affected organizations. Beyond immediate costs, data breaches can cause a ripple effect, leading to losses that may extend up to 26 times the initial damage, affecting not only the company but also its entire business ecosystem. This underscores the critical ?need fo?r organizations to implement robust management measures to mitigate these far-reaching consequences and protect their reputation, assets, and operations.

How Does Preventative Approach Help Businesses Mitigate The Cyber Disruption?

System management & operation are the strategic foundation that ensures the survival and growth of a business in the digital era. Adopting a strong preventative approac??h helps with: 

Improve prediction & prevention: An effective monitoring system does more than just record what’s happening – it predicts what could happen. For instance, analyzing network traffic trends can warn of a DDoS attack before it peaks, allowing the team to take timely action. This requires a blend of technology (such as AI/ML) and clear processes.

Optimize Resources and Performance: Good operations help businesses use resources intelligently. Instead of letting CPUs, memory, or hard drives run into overload without anyone noticing, proactive monitoring provides data to adjust resources before problems occur. This is how technology can shift from being a “cost burden” to an “effective lever.”

Leverage Protection for Core Digital Assets: Data and online services are now the most valuable backbones for businesses. A robust operations and monitoring system not o??nly protects data from threats like ransomware or hacking but also ensures service continuity & stability for businesses, especially during surprise events or unexpected crises. 

Elevate Enterprises�Credentials & Reputations: A business that can manage its systems effectively and wit??hstand potential risks will naturally build stronger trust and a better reputation in the market. By demonstrating the ability to maintain stable operations and quickly respond to threats, such as system downtimes or security breaches, the company proves its resilience. Effective operations and monitoring show that the business is not?? only prepared for the unexpected but is also committed to continuous, reliable service, which is crucial in maintaining long-term customer loyalty and a solid market reputation.

Boost Competitive Edge In the Digitized Era: In today’s competitive environment, businesses that can maintain stable system operations and ensure robust security can differentiate themselves significantly. By implementing a comprehensive risk manage?ment strategy, companies can effectively safeguard their operations against potential threats, providing a stronger foundation for security and continuity. This proactive approach not only protects valuable data but also enhances trust with customers and partners. Businesses that are resilient to risks and can demonstrate their capacity to manage and mitigate them create a distinct competitive advantage, proving they are reliable and capable of delivering secure and uninterrupted services. This trust translates into long-term relationships and positions the business as a leader in the market.

Tactics To Strengthen Preventative Approach 

To stay proact?ive, businesses need to implement a comprehensive operations and monitoring strategy. Amidst different models of system operation & monitoring, a cycle of approach to preventative actions is often associated with 7 key steps: 

• Data Collection: Collect & receive infrastructure operation data through applications, change logs & monitoring tools 
• Real-time Analysis: Utilize dashboard & AI tool to visualize & analyze real-time data 
• Risk Prediction: Apply prediction models to identify potential threats 
• Automated Alerts: Send notifications via Slack, email, or SMS when thresholds are exceeded.
• Proactive Actions: Implement preventive measures (e.g., activating firewalls, scaling resources).
• Quick Recovery: Use backups or playbooks to restore the system to a stable state.
• Evaluate & Optimize: Update processes and tools based on lessons learned from incidents.

To maximize the efficiency preventative approach in system management, several tactics might tune the security measureme??nts as below: 

Cultivate Multi-layer Monitoring System: An effective operations and monitoring system begins with a multi-layered architecture that ensures every aspect of your infrastructure, applications, and security is continuously tracked. For infrastructure monitoring, tools like Prometheus or Zabbix can help businesses keep track of essential metrics such as CPU, RAM, and disk usage. By setting threshold alerts, organizations can take proactive steps before a minor issue escalates into a critical problem. In terms of application monitoring, solutions like New Relic provid??e valuable insights into application performance, helping identify bottlenecks and optimize the user experience. Additionally, implementing Security Information and Event Management (SIEM) systems such as Splunk or ELK Stack allows for real-time analysis of security logs and quick detection of potential threats, enabling a faster response to security risks.

Standardize System Operation: A successful business not only relies on the right tools but also needs clear, standardized processes to handle day-to-day operations? efficiently. Resource management is crucial to ensure that infrastructure can scale as demand increases. Setting up auto-scaling policies on cloud platforms like AWS or Azure allows businesses to automatically adjust resources based on traffic spikes, avoiding performance slowdowns. Regular backups and an effective recovery strategy are also essential. Creating daily and weekly backup schedules, with periodic checks, ensures that data can be?? restored quickly in case of a disaster. Furthermore, having detailed Standard Operating Procedures (SOPs) for incident response �whether for power outages or cyberattacks �helps teams act quickly and effectively to minimize downtime and restore services.

Implement Automation & AI-Driven Tactics: To further enhance the efficiency of operations, businesses can leverage AI and automation. Machine learning can be applied to monitoring systems to predict potential risks, such as forecasting downtime based on historical patterns. This allows for preemptive actions that minimize disruptions. Automation, using tools like Ansible or Terraform, can simplify repetitive tasks such as deployment, updates, and troubleshooting. By automating these processes, organizations reduce the likelihood of human error and ensure that their systems run smoothly and efficientl??y, leading to faster resolution times and greater overall reliability.

Investment Into Human Resources: The success of any operational and monitoring strategy is ultimately driven by the people behind it. Investing in trai?ning is essential for building a capable and knowledgeable team. Offering training on key areas such as DevOps, cybersecurity, and data analytics ensures that employees are equipped with the necessary skills to handle the challenges of today’s digital landscape. Additionally, fostering a proactive culture within the organization encourages employees to identify and report potential issues early, before they escalate into significant problems. A team t??hat understands the importance of early intervention helps the organization stay ahead of issues and maintain smooth operations.

Continuous Evaluation & Improvement: Continuous improvement is a cornerstone of effective operations and monitoring. To ensure that your efforts are paying off, businesses should define key performance indicators (KPIs) to track critical metrics like Mean ?Time to Recover (MTTR), system uptime, ??and anomaly detection rates. Monitoring these KPIs enables businesses to assess how well their strategies are working and identify areas for improvement. Furthermore, conducting post-mortem analyses after each incident helps identify the root cause, refine processes, and ensure that lessons are learned for future incidents. By continually measuring performance and refining processes, businesses can stay agile, improve their systems, and further enhance their resilience.

Conclusion

Effective preventive measures not only help businesses improve protection against cyber incidents,? but also significantly reduce operational costs, resolve infrastructure issu??es, and contribute to maintaining stable operations and sustainable development amidst the complex digital landscape. There are several tactics that businesses should adopt to ensure stable system operation and monitoring, notably including building a multi-layered system, implementing automated detection, and using AI-driven real-time data gathering, evaluation, and improvement on a regular basis.

Along with an in-depth analysis of each operational process, business leaders, executives, and security specialists should always stay up-to-date with the latest technological advancements and their association with potential future threats. As a Global IT Service Provider, NTQ is fully aware of our responsibility to maintain secure digital practices by strictly following global information security standards, complying with clients’ policies, and actively monitoring, preventing, and responding instantly to any unwanted threats.

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With a focus on turning emerging technology into practical use cases, NTQ has implemented NxUniverse – AI Ecosystem to maximize workflow efficiency for diverse positions, including programmers, engineers, sales executives, and translators. Designed with high-quality data input and a detailed understanding of different tasks, NxUniverse not only contributes to widespread AI Applications across NTQ but also helps to tune organization productivity by up to 30%, significantly reducing workflow latency & operating expenses. 

Let’s explore the power of NxUniverse and highlight notable products within this NTQ’s exclusive ecosystem! 

What is NxUniverse? 

With enterprise-grade security and seamless ?integration, NxUniverse adapts to diverse needs, boosting productivity, streamlining workflows, and driving sustainable growth. 

Feature highlights 

• Customer-Based Customization: Leverage data-driven insights for code generation, translation, knowledge management, and information retrieval, tailored to your specific needs.
• Automatic Embeddable Links: Seamlessly create and integrate embeddable links for an enhanced user experience across platforms.
• Local Server Operation: Maximize performance and security by operating on your local servers, ensuring efficiency without compromising safety.
• Enhanced Data Protection: Safeguard your information with robust security protocols, minimizing the risk of data leaks.
• Cost Optimization: Achieve more with less by streamlining your processes and reducing operational costs.

At NTQ, we harness NxUniverse to enhance work efficiency by combining a set of Nx tools tailored for different needs. The following table demonstrates notable tools that are currently adopted across our office! 

NxChat – The enterprise-grade AI generative chatbot platform 

NxChat is designed to help businesses build custom AI bots with ease, automate conversations, drive engagement and gain deep analytical insights into customer behavior to enhance user experiences, optimize operations and accelerate revenue growth. NxChat is capable of reducing workload by 45% thanks to easy implementation while offering high performance of automation. 

Key features: 

• Easy customization & no-code deployment: Seamlessly embed AI chatbots into web applications with minimal coding and flexible deployment options. Align chatbots with brand identity and define chatbot behavior with base prompts, ensuring a consistent and seamless user experience.

• Versatile data handling: Train AI chatbots with diverse data sources simultaneously, including various file formats (PDF, PPTX, TXT, DOC, DOCX, XLSX, CSV), input texts, primary websites, embedded links, and Q&A data.

• AI-driven conversational assistant: Automate customer engagement with a human-like AI chatbot, multilingual support, and natural, context-aware responses for accurate, 24/7 interactions.

• Advanced analytics and reporting: Access reports and dashboards to gain insights into conversation history, question volume, user satisfaction, user feedback, and more.

NxKMS – The comprehensive enterprise knowledge management system

NxKMS is an AI-powered solution transforming how businesses manage, access and utilize critical information. With advanced customization, AI chatbot integration, intelligent information retrieval and enterprise-grade security, NxKMS improves information access, optimizes workflows, and cuts onboarding time & operating costs. Thanks to NxKMS, we have increases our knowledge retention by 90%

Key features: 

• Customizable knowledge management: Manage and maintain enterprise knowledge capital with a customizable data management system tailored to specific business needs.
• AI-driven contextual chatbot: Facilitate deep document exploration with multi-turn dialogue support, delivering accurate, contextual and source-backed responses.
• Smart query & retrieval: Instantly find documents with AI-driven semantic search and OCR-based text extraction, improving information access and optimizing Q&A, training and handovers
• Centralize enterprise knowledge with collaborative workspace: Enable teams to upload, view, and engage with shared project files in real-time. Store, manage and access all critical documents in one place, minimizing information loss while ensuring accuracy and consistency.

NxDev – The AI Coding Assistant for Enterprise 

NxDev is an advanced AI coding assistant designed to enhance code quality, improve coding efficiency and accelerate collaboration across teams. Leveraging AI chatbot integration, multi-IDE integration and extensive language support, NxDev provides various features from code generation and completion, debugging & refactoring to testing, automated documentation and intelligent code review. With NxDev, we found that the tool is capable of boosting coding efficiency by 20% and saving up to $1M annually. 

Key features: 

• AI-powered code assistant: Ask AI to generate code snippets or entire functions based on user input and context. Detect bugs, recommend fixes, and refactor code to align with standards. Ask AI to produce test cases with scripts and provide comprehensive unit test coverage.
• Extensive integration & language support: Integrate with multiple IDEs, support 50+ languages, and streamline requirement gathering with NLP-driven analysis.
• Efficient collaboration support: Enhance team productivity with AI-driven explanations of legacy code structure, logic, and functionality for knowledge sharing, maintenance, and future updates. Automate code commits, issue creation, task assignments, and solution suggestions, ensuring smooth collaboration during the push/merge process.
• Robust security: Self-deployed Large Language Model, no need to accessthe  internet, ensuring Zero data leakage risk.

NxNote – The AI notetaking    tool for meetings and conferences

AI-powered note-taker with instant transcriptions, AI-gen summaries and actionable insights for more productive discussion. Save time, boost productivity and focus on what matters most with NxNote. With NxNote, the post-meeting effort is reduced significantly by up to 25% 

Key features: 

• Real-time meeting note-taking: Instantly convert voice to text in multiple formats.
• AI-generated summaries and recap: Capture key points and decisions for recall and sharing, even with exclusive presentation access
• Automated task management: Automatically transform discussions into actionable tasks with clear responsibilities and deadlines.
• Diverse support and integration: Enable meeting recording and transcription across all enterprise tools (Google Meet, Microsoft Teams, Zoom, etcâ€? with multi-language support and speaker identification 
• AI-powered chat: Ask AI for quick responses & key insights with visual support.

Conclusion

As Artificial Intelligence continues to evolve at breakneck speed, it is rapidly reshaping the way businesses operate, innovate, and scale. From automating repetitive tasks to enabling intelligent decision-making, AI is proving to be a powerful catalyst for transformation across industries. Looking ahead, the scope of AI is expected to expand even further—unlocking new?? possibilities in efficiency, personalization,? and productivity at every level of the enterprise.

At NTQ, we have long recognized the transformative potential of AI. By proactively investing in research and exploration from the early days of the AI wave, we’ve positioned ourselves to not only follow the trend, but lead it. NxUniverse, our AI ecosystem, is the embodiment of this forward-thinking approach. From cod?ing assistants and automation tools to knowledge-sharing platforms, Nxuniverse brings AI closer to our daily operations, making technology more intuitive, intelligent, and empowering for every team member.

Through this integrated approach, NTQ has significantly strengthened its operational agility and internal management efficiency. The intelligent tools within Nxuniverse help reduce manual workloads, accelerate development cycles, and enhance collabor??ation across departments. As we continue to refine and expa??nd this ecosystem, we remain committed to harnessing the full potential of AI, not just to improve how we work today, but to build a smarter, more scalable future for tomorrow.

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The wave of AI Transformation is going strong across almost every industry & aspect ??of daily life. With continuous improvement in self-learning & adaptability to complex tasks, the AI Transformation landscape is predicted to be more competitive, innovative, and diverse in the future with the introduction of new emerging trends, i??ncluding AI Agent, Edge AI, Quantum AI…�/span>

While the public is hyped about the intelligence of Generative AI, the next generation of AI transformation is already seeding. What does this mean to businessesâ€?strategy and how they should maximize these potentials to unlock new opportunities? Our NTQ’s New Technology Division (NTD) Director, Mr. Bui Viet An, shares his comprehensive points of view about this topic! 

“As AI keeps growing with lightning speed, how do you evaluate the role of AI in reshaping the industry landscape?”�/b>

It’s obvious to say that AI is and will continue to revolutionize the way business functions in terms of automation, decision-making, operational optimization & personalization. Over the next 5-1??0 years, AI will break through from a supportive tool to become a fundamental aspect of every business core. Notable examples include: 

Automate & Optimize Workflow

AI c?an replace or support repetitive tasks in production, operations, and management, helping reduce costs, increase productivity, and mitigate risks. Technologies like Robotic Process Automation (RPA) and AI-driven ERP are playing an increasingly vital role.

Data-driven Decision Making

AI not onl??y collects data but also converts it into valuable, predictive &; impactful insights. Companies can leverage AI-driven analytics to personalize products/services? and anticipate market demands.

Revolutionize Customer Experiences

• AI-powered Chatbots & Virtual Assistants leverage customer service through instant responses to inquiries, human-like interactions with natural flexibility & direct customization toward specific questions. 
• AI drives sales conversion by converting customer data and behaviors into personalized tactics, optimizing advertising & marketing strategies, and tailoring products & services. 

Leverage Creativity

Generative AI models like ChatGPT and Stable Diffusion are enab??ling businesses to accelerate innovation from coding and design to scientific research.

Security and Risk Management

A??I helps monitor fraud, detect cybersecurity threa?ts, and manage financial risks in real time.

Autonomous Enterprises

Emer??ging AI agents are capable of operating independently with minimal human intervention, paving the way for self-operating businesses. In response to these transformations, companies must reshape their business models, invest in AI infrastructure, and develop collaborative human-AI workflows.

“From your point of view, what will be leading the next AI transformation wave over the next few years?”�/b>

Following the emergence of Generative AI, we’ll be seeing diverse applications of AI in many core aspects, with greater power of automation and less reliance on human operations. There have been several future-proof AI innovations being researched, tested ??& early adopted on a small scale, notably including: 

Edge AI – Independent AI Without Cloud

While most AI models are cloud-based, Edge AI utilizes data right from the physical devices, including phones, cameras, and ??self-driving vehicles, without the need for an online server. With the help of Edge AI, the future generation of AI Assistants will be capable of functioning offline; self-driving vehicles and IoT devices can hand?le complex data without any server; the risk of data exploitation is mitigated. With the fast-growing advancement of AI and IoT Development, Edge AI will become a new emerging technology in the next 2-4 years. 

Agentic AI �Independent Decision Maker & Operation

In the next 3-5 years, Agentic AI will potentially become a new emerging trend. This new generation of AI is expected to be sm??arter, independent learners &; less reliant on human controls. With Agentic AI, we might see the new self-operated business models with automation in many core aspects, or AI-driven I??T developers & engineers with self-improvement capabilities, and even AI Assistants with capabilities to arrange meeting schedules and facilitate time management with deeper minds compared to traditional chatbots.

AI-driven Robotics

With AI power, the futu??re robot generations will become smarter, more adaptive & flexible to work under different conditions. For example, AI Robots can self-optimize manufacturing operations without pre-programming, serve customers in restaurants, take care of elders, and facilitate scientific research with high levels of automation. AI-driven Robotic application is expected to make a greater impact to many industries in the upcoming 3-5 years. 

Quantum AI – Transforming AI with Quantum Computing

??Quantum AI integrates quantum computing to overcome traditional hardware limitations, enabling AI models to train hundreds of times faster than current GPUs. This breakthrough has immense potential in accelerating machine learning, enhancing complex simulations in medicine and physics, and securing AI through quantum encryption. While the commercialization of quantum computing remains uncertain—possibly 10, 20, or even several decades away—its impact will be transformative, fundamentally reshaping the future of computing.

Bio-AI �AI-Driven Biotechnology

AI is revolutionizing healthcare by analyzing DNA, developing personalized medicine, and predicting disease risks. Neural AI, like Neuralink, enables direct interaction between AI and the human brain, while AI-driven genetic engineering can reprogram cells to combat diseases and extend lifespan. Although Bio-AI may take 5-15 yea??rs to mature, it holds the potential to drive groundbreaking advancements in medicine and biology, contributing to leverage public healthcare services to much better quality in the future.

“What are the specific industries that are beneficial from these emerging trends?�/b>

The new generation of AI Innovations will im?pact a variety of industries. In reality, these applications have already been adopted by industry leaders & tech giants across the globe. Particular examples of industries that might observe a giant reorganization in the future include: 

Smart Automotive

Edge AI is capable of directly analyzing data from smart vehicles without a cloud-based service. This application allows vehicles to improve response, reduce accident risks, increase early fault detection & optimize battery life span. Notable examples: Tesla FSD (Full Self-Driving) adapts Edge AI that allows vehicles to analyze real-time surroundings. BMW & Mercedes are currently researching an AI-driven sy??stem that amplifies a vehicle’s self-driving capabilities in rough road conditions. 

IoT & Electronic Goods

AI is revolutionizing consumer technology and IoT by enabling faster, more efficient on-device processing. Edge AI enhances smartphone assistants like Siri and Google Assistant, allowing real-time operations without relying on cloud connectivity. In smart devices, AI-powered refrigerators, washing machines, and security cameras can autonomously optimize performance. Leading innovations include Apple’s A-series chip AI, which accelerates voice and image recognition directly on iPhones, and Google Tensor AI, which enables real-time language translation on Pixel Phones even without an internet connection. These advancements mark a significant shift toward low-latency, privacy-focused AI applications in consumer tech.

BFSI Sectors

AI is revolutionizing trading and fraud detection. Autonomous financial trading systems can analyze real-time market data, execute automated transactions, and optimize investment strategies, reducing risks while maximizing returns. AI also plays a crucial role in fraud prevention, monitoring millions of transactions per second to detect anomalies and prevent financial crimes in real time. Leading institutions such as JPMorgan leverage AI for market trend analysis, while AI-powered fintech platforms like Robinhood p?rovide personalized i??nvestment recommendations to users.

E-commerce and Marketing

This industry is also undergoing significant transformation through AI automation. AI-powered supply chain management enables businesses to autonomously oversee inventory, predict demand fluctuations, and optimize logistics, reducing human intervention and improving efficiency. In marketing, AI personalizes advertisements, promotions, and content based on consumer behavior, leading to higher engagement and improved conversion rates. Companies like Amazon utilize AI to streamline inventory management and logistics, while Netflix applies AI-driven a??lgorithms to personalize content recommenda?tions for individual users.

Manufacturing & Industrial Automation

AI is reshaping production with smart factories and predictive maintenance. AI-driven robots continuously learn to optimize production workflows, minimize material waste, and enhance overall operational efficiency. Predictive maintenance solutions analyze sensor data from industrial machinery, anticipating equipment failures before they occur, thereby reducing downtime and maintenance costs. Tesla is at the forefront of AI-driven manufacturing, developing autonomous robots for vehicle assembly, while Foxconn, Apple’s manufacturing partner, has deployed thousands of AI-powered robots to optimize t??he assembly of electronic components.

Healthcare

The healthcare sector is also experiencing a revolution with AI-assisted surgery and AI-powered patient care. Robotic surgical systems, such as the Da Vinci Surgical System, enhance precision in medical?? procedures, reducing post-operative complications and accelerating recovery times. AI nursing assistants are being tested to support elderly care and patient monitoring, addressing global healthcare workforce shortages. In Japan, AI-powered nursing robots are being deployed to assist in caring for the aging populatio??n, ensuring high-quality healthcare services despite limited human resources.

Quantum Computing

The Quantum AI breakthroughs in pharmaceuticals and cybersecurity are setting the stage for transformative advancements. Quantum AI significantly accelerates drug discovery by simulating molecular interactions and testing millions of compounds in days instead of years. AI-driven personalized medicine further enhances healthcare by analyzing DNA to predict disease risks and tailor treatment plans for individuals. Companies like Google DeepMind are at the forefront of developing Quantum AI for faster drug discovery. In cybersecurity, AI-powered quantum encryption creates unbreakable security systems capable of countering cyber threats. Organizations such as IBM Quantum are pioneering quantum encryption for financial and military data protection, while NSA and Google are developing post-quantum cryptography to protect systems from future quantum computi??ng threats.

Biotechnology

The future of biotechnology & gene research will be redefined with the Bio-AI. AI-driven cell reprogramming and genetic engineering technologies are enabling scientists to design synthetic cells that combat terminal illnesses and enhance human longevity. Brain-computer interfaces (BCI) are another groundbreaking development, allowing direct communication between humans and machines using brainwave interaction. Neuralink, led by Elon Musk, is pioneering brain implant technology to help paralyzed individuals interact with AI, while CRISPR+AI is being used to edit human genes and de??ve??lop treatments for genetic disorders like cancer and Parkinson’s disease.

As AI continues to advance across these industries, its impact will be profound, redefining o??perational efficiency, accelerating innovation, and reshaping the way businesses and societies function in the coming decades.

Key Summary & Part 2

• AI will be advanced to excel further in automation, self-learning & handle complex task. 
• With on-going innovation, new AI Implementations will be a fundamental factor in every business operational core over the next 5-10 years
• Several industries will be redefined & tuned by the next flow of AI Transformation, including automotive, manufacturing, biotechnology, healthcareâ€?/span>

Part 2: Opportunities, challenges & NTQ’s approach to harness AI power

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